Statement about Accessibility
American International Group, Inc. (AIG) is committed to providing excellent service to all our customers and potential customers. We strive to offer goods and services to those with disabilities in a manner that respects their dignity and independence. We are actively incorporating accessibility practices to ensure that our website and our digital content is accessible and remains accessible.
AIG strives to provide equal digital access and usability so that no individuals with disabilities are excluded, denied services, segregated, or otherwise treated differently because of their disability.
AIG has based our web accessibility standards on the W3C Web Content Accessibility Guidelines (WCAG) 2.0 Level A + AA success criteria. Information about these guidelines can be found here: http://www.w3.org/WAI/standards-guidelines/wcag/. These guidelines are not regulations and thus they can be difficult to apply, but AIG has taken considerable steps to improve accessibility on our websites and digital content.
AIG views accessibility as an ongoing effort and is continually seeking new solutions that will provide an excellent and inclusive experience to all users. Current efforts include:
- Regular meetings of digital accessibility working group
- Dedicated funding to support website content accessibility.
- AIG vision, values, and goals that align to inclusiveness
- Internal policies that address digital accessibility
- Periodic scanning and testing of digital content
- Attendance at accessibility related technology forums
- Membership with Disability:IN (https://disabilityin.org/)
- Seeking ways to improve the accessibility and usability of our sites.
Digital accessibility is a core concern for us during digital content design and development. Towards that goal, we have engaged the services of industry leading accessibility consulting organizations to ensure that AIG digital content remains on the forefront of digital accessibility and accessibility technology changes.
For the best experience, AIG recommends that you help by keeping your technology up to date with the latest version of your web browser, latest version of your assistive technology software/hardware, and smartphone applications that utilize built-in accessibility features on Android and iOS.
We are constantly improving our digital content. If you encounter an accessibility issue, please use the email address below to communicate this issue to us so that we may provide further assistance to you.
To provide feedback or seek information regarding the use of our website, use of digital documents through digital accessibility technology, or to request other digital accommodations (unrelated to product and/or account information) please contact us:
AIG_Accessibility_Support@aig.com
Last Update Notice
Update Date: May 2025