Lexington Professional Liability: Healthcare

A longstanding hospital client had a patient injury as the result of a wrong site surgery.

AIG claims experts worked closely with the hospital client to understand the potential process errors allowing them to focus on an effective claims resolution strategy aligned with the hospital’s priorities.

The hospital client was able to put a strategy in place to help mitigate process errors before they occur.

A specialized primary care clinic lacked a root cause analysis process and was struggling to create and implement a viable solution.

As part of Lexington Healthcare’s risk management education series, the client attended our webinar on root cause analysis. Following the webinar, the client approached Lexington Healthcare risk management consultants for further guidance.

With Lexington Healthcare’s help, the clinic was able to expedite the development and launch of their own, customized root cause analysis tool as part of their enterprise risk management platform.