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Personal Accident & Health Insurance Plans: Direct Marketing

Why choose AIG Warranty Management?

For more than 30 years, the most recognized retailers and manufacturers have trusted AIG to enhance their customer's experience with product repair and replacement services.

Count on our flexible and innovative service programs, claims processing, contract underwriting, and 24/7 U.S.-based customer service—with private label or AIG branding and up-sell support in-store, online, and aftermarket.

Our extensive and comprehensive network of service providers provides in-home, depot, or advanced-exchange product repair or replacement service for major appliances, HVAC, consumer electronics, mobile devices, whole home, jewelry, furniture, and more. We leverage operations in 120+ countries for multinational warranty solutions with dedicated account management and operational teams. 

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The AIG Advantage

Our experienced team of claims specialists handle 1.4 million U.S. claims annually. Through our cloud-based CRM solution and service management platform, we give clients and their customers an exceptional claims and servicing experience, unmatched in our industry.

Excellent Service and Specialized Protection

Across 60 countries, our first-class services and customized warranty solutions help our clients deliver protection and an overall improved experience to their customers.

Enhanced Brand Loyalty

Our services become an extension of your brand and offering—improving customer satisfaction to enhance both brand loyalty and revenue.

AIG Warranty Management Solutions

Core Capabilities

  • Extended Service Plans
  • In-Warranty Programs
  • Lifecycle Marketing (Aftermarket)
  • Technology Buy-Back
  • Remote Service Solutions
  • Enhanced Product Care
  • Services on Demand
  • Customized Marketing Solutions
  • Service and Claims Self-Service Customer Portal
  • Full Underwriting Capabilities
  • Risk and Compliance
  • Turnkey Warranty Service Program Solutions

Product Categories

  • Consumer Electronics
    We offer coverage for accidental damage and mechanical or electrical failure after the manufacturer’s warranty expires, and our buy-back programs help customers trade in or upgrade devices.
  • Mobile Devices
    This plan covers mobile devices and some accessories against loss, theft, or accidental damage. We can also provide our clients with a custom, branded self-service claims web portal for customer use.
  • Major Appliances
    We provide comprehensive repair or replacement plans for refrigerators, washing machines, trash compactors, and many other major appliances. Coverage options include food loss, power surges, wear and tear, and more.
  • HVAC
    This convenient, affordable plan supplements standard parts warranties by covering labor, extended parts, and limited unit replacement for home comfort systems for up to ten years after the manufacturer’s warranty expires.
  • Additional Product Categories
    Furniture, lawn and garden, jewelry, power equipment, pool and spa, fitness equipment, bicycles, outdoor recreation equipment and other durable consumer products.

Service Administration

  • Call Center Support
  • Service Network
  • Dispatching
  • Claims Management
  • Reporting and Analytics

Brokers: Meet Your AIG Team

View contact information for AIG’s national product and distribution teams.

The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of the scope and limitations of coverage.

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