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CrisiSolution® (Kidnap, Ransom & Extortion) Insurance

Coverage and response services to help meet your Duty of Care obligations.

Why choose AIG for CrisiSolution Insurance?

While rarely publicized, crisis events like kidnap for ransom, extortion, wrongful detention, and security evacuation are increasing—particularly as international business opportunities and leisure travel expand. Additional assault threats now call for comprehensive coverage that protects employees and their families from a range of perils at the office and abroad.

AIG provides 200+ claims professionals globally who speak local languages and understand local laws and customs. CrisiSolution provides worldwide primary and excess coverage for kidnapping, extortion, wrongful detention, hijacking, threat, disappearance, and hostage events, and other crises for corporate businesses, individuals, and high-net-worth families.

The AIG Advantage

AIG’s global network spans over 215 territories with 24/7 access to best-in-class global crisis prevention and response experts. We engage with global crisis management response and consulting firms that include Crisis24 and MBL Global for planning, training, and crisis management support.

  • Embeds crisis solution experts across the globe to support clients with local market knowledge and insight 
  • Deploys response teams from strategic locations worldwide for timely responses, regardless of operational environment or crisis complexity
  • Engages with global crisis management response and consulting firms including Crisis24 and MBL Global for planning, training, and crisis management support

  • Tailors crisis management solutions to protect clients against a broad range of security threats in high-risk industries including energy, mining, multinationals, NGOs
  • Provides access to AIG GlobalWatch assistance app, our online security risk portal, and 24/7 hotline for best-in-class global crisis prevention and response services 
  • Draws on vast crisis management education and training resources to help prepare clients—large and small—for emerging threats

  • Provides 200+ claims professionals globally who speak local languages and understand local laws, customs, and cultures 
  • Addresses claims needs by leveraging 40+ years of crisis management leadership and insight from more than 2,000 claims worldwide 
  • Applies claims insights to evolve and improve global KR&E solutions to meet emerging client exposures

Advantages in Action


A global business with both local nationals and expats operates in a country where the political environment quickly became unstable.


Leveraging the pre-event preparation and training provided by AIG, the client quickly deployed its crisis management and emergency communications protocols, allowing for safe evacuation and relocation of all expats and local nationals, medical treatment, and family support, as necessary.

AIG Benefit

The client was prepared to act quickly in the event of a crisis and, with the support of our emergency operations centers, relocated its employees and their families efficiently and safely.


While living abroad with their family, the spouse of a CEO believed they were being followed.


The client implemented its AIG-supported crisis plan. AIG responded immediately by sending in-person security to protect the spouse, engaging with local law enforcement, and ensuring the family’s safety.

AIG Benefit

The CEO’s spouse was kept out of harm’s way, reinforcing the continued need for a safe travel advice plan for executives and their families, including guidance for lone travelers, allowing for rapid response in the event of an emergency.


A former employee dismissed for gross negligence made specific threats against the company’s current employees.


The client immediately contacted AIG, who engaged Crisis24—a specialized crisis prevention and response consultancy that worked with the client’s crisis team to increase security awareness and employee safety. In addition, local police were engaged, extra security was provided, and protocols were established to report potential active shooter incidents for early intervention.

AIG Benefit

The client was prepared to quickly respond to the threat through its preparedness training supported by AIG’s claims professionals and Crisis24.

AIG KR&E Solutions

We tailor our KR&E coverage to specific requirements, serving high-risk industries like energy and mining, maritime, multinationals, charities, and NGOs. Supplemental endorsements are also available for child abduction, evacuation and repatriation, express kidnapping for an event lasting less than 24 hours, value of products, business interruption, and stalking.

CrisiSolution® is AIG’s main Kidnap & Ransom insurance policy. We also offer coverage through AIG’s WorldRisk Foreign Commercial Package, AIG’s Private Client Group, and endorsement on private and not-for-profit D&O policies.

Covered Expenses

  • Kidnap and ransom
  • Extortion
  • Wrongful detention
  • Hijacking

Additional Extensions

CrisiSolution Product Profile (PDF)

AIG Travel®

Helps CrisiSolution® policyholders address emergency travel needs with expedient, expert care:


Response and consulting services, including but not limited to:

  • Crisis management capability building
  • Security risk management
  • Training including simulated workshops
  • Cyber security risk management
  • Travel risk management

MBL Global

Post-event trauma incident management and counseling services

  • Managed trauma counseling services in over 190 countries
  • Assistance in 70 different languages
  • 24/7 emergency contact number

Brokers: Meet Your AIG Team

View contact information for AIG’s national product and distribution teams.

Downloadable Materials

Download PDF [157.4 kb]

164 KB
Why AIG for CrisiSolution Highlight Sheet

Download PDF [1.1 mb]

1 MB
CrisiSolution Product Profile

Download PDF [803.3 kb]

803 KB
Coverage and Support for Workplace Violence and Active Shooter Incidents

Download PDF [95.4 kb]

95 KB
Corporate Kidnap, Ransom & Extortion Insurance Application

Download PDF [50.5 kb]

50 KB
High Net Worth Individuals Application

What is Kidnap, Ransom, & Extortion Insurance?

The primary purpose of kidnap, ransom, and extortion (“KR&E”) insurance is to protect companies and families against the high costs associated with a kidnapping. These incidents are typically enacted to extort high sums of money from those insured. Though high-wealth individuals and their families are often targeted, individuals who work for large, lucrative companies may also be at risk—particularly with foreign business travel. For this reason, many coverage options now extend to employees and their families.

Today, KR&E policies may also cover workplace violence, which includes active shooter scenarios. The considerable physical risks of these events are evident, but there are many hidden costs, as well. These include settlements, evacuation procedures, and rest and rehabilitation of the individuals involved.

The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of the scope and limitations of coverage.

  • Crime Insurance and Financial Institution Bonds

  • Financial Lines - Kidnap, Ransom and Extortion

  • WorldRisk® Foreign Commercial Package Insurance