AIG helps clients reduce and manage risks through the use of global claims data, fraud trend analysis, market leading insights, and a dedicated professional network of specialist adjusters.
A proactive partnership with the customer is key to resolving claims quickly, understanding potential risks, and learning ways to avoid a loss.
Dedicated Casualty claims professionals partner closely with underwriting staff, ensuring consistent claims service and greater proficiency in the management of losses to help keep the client’s company safe and strong.
Financial Lines
With an established track record of writing Financial Lines risks for 40 years and one of the largest and most varied claims portfolios in the industry, our clients can be confident when a claim arises.
Lexington
Lexington Insurance is the leading U.S. based surplus lines insurer, providing Property, Casualty, Healthcare, Construction, and Programs solutions for a broad range of insurers from small to middle-market companies, industry segments, and commercial entities.
Property
Through advanced data and analytics, innovative technology, and a keen focus on helping our clients maintain business continuity, AIG’s Property Claims Promise has been an industry standard when it comes to handling some of the largest, most complex property claims.
Specialty
Our team of specialized claims adjusters have the experience and expertise to provide tailored support and resolve claims as quickly as possible.
The AIG Advantage
1,900+ Dedicated North America Claims Professionals
AIG invests in dedicated claims engagement experts, focused on supporting clients and their complex claims.
$9.8b in North America Claims Paid in 2021
No matter the type of claim or complexity, our experts resolve claims as quickly and efficiently as possible.
Operating in 45+ Countries/Jurisdictions with 150+ Claims Offices
AIG’s claims platform supports clients around the world.
Embeds claims engagement teams throughout the account lifecycle who partner with clients and brokers to support AIG underwriting and lead the overall claims process in response to client needs
Proactively approaches each claim as a significant client event requiring timely communication and collaboration leading to effective resolutions aligned with the client’s financial, reputational, and business continuity priorities
Utilizes AIG’s IntelliRisk® RMIS system to help our clients manage their total cost of risk through data-driven analytics that deliver risk management insights and strategies
Provides tenured team of 1,900+ dedicated claims professionals in North America with specialized expertise by lines of business and specific products
Assigns claims across all lines of business by degree of complexity ensuring the right expert is assigned to the right claim at the right time
Seamlessly partners with third-party experts, including elite defense firms at pre-negotiated rates
Coordinates across underwriting, clients, brokers and claims to create global claims handling instructions and requirements ensuring alignment and accountability
Mobilizes North America and Multinational claims experts who collaborate with clients and brokers to provide consistent claims handling around the globe
Issues claim payments in local currencies and via foreign bank transfers around the world
The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of the scope and limitations of coverage.